Senior Technical Product Support Engineer

Applied Materials; Santa Clara (CA); On-site; USD 111,000 - 152,000; Full time

Benefits offered by this job

Bonus program

Stock award program

Comprehensive benefits

Job summary

Applied Materials in Santa Clara, CA is seeking a highly skilled technical support professional to handle escalations and fleet performance, oversee system installations and upgrades, and document engineering processes. You will coordinate with field engineers and product teams to diagnose, repair, and optimize complex equipment.

The role requires analyzing system performance data and presenting findings, MTBF/MTBI metrics, and improvement plans.

Qualifications

• Experience in technical support for complex equipment
• Ability to analyze data and report performance metrics
• Strong communication and collaboration with field engineers

Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Skills

Technical knowledge

Troubleshooting

Documentation

Communication

Job description

Applied Materials in Santa Clara, CA is seeking a highly skilled technical support professional to handle escalations and fleet performance, oversee system installations and upgrades, and document engineering processes. You will coordinate with field engineers and product teams to diagnose, repair, and optimize complex equipment.

The role requires analyzing system performance data and presenting findings, MTBF/MTBI metrics, and improvement plans.