Senior Global Product Support Engineer

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Job summary

Applied Materials, Inc. is a global leader delivering materials engineering solutions for semiconductor and display manufacturing.

This role focuses on developing procedures, BKMs, and technical manuals while collaborating across Quality, Reliability, and Manufacturing to ensure robust product support. The candidate will drive testing in Apps labs, address issues with Engineering, and help create training materials for field teams and customers.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.
• Knows best practices and how own area integrates with others.
• Leads small projects with manageable risks and resources.
• Solves complex problems using multiple sources of information.
• Explains difficult information and builds consensus.

Responsibilities

• Develop new procedures and BKMs to service new products.
• Own Build & Test in Apps lab; work with Engineering to address issues.
• Partner with Quality & Reliability to review Top Field Issues and CAPA.
• Develop procedures to install, retrofit and maintain the product (Manuals).
• Create Customer Engineering Notices (CENs), ISBs and troubleshooting guides.
• Collect process and qualification data to create product BKMs.
• Develop training packages and train Customer Engineers and Process Engineers.
• Identify parts to stock and coordinate with AGS for proper locations.

Skills

Functional knowledge

Business expertise

Leadership

Problem solving

Interpersonal skills

Job description

Applied Materials, Inc. is a global leader delivering materials engineering solutions for semiconductor and display manufacturing.

This role focuses on developing procedures, BKMs, and technical manuals while collaborating across Quality, Reliability, and Manufacturing to ensure robust product support. The candidate will drive testing in Apps labs, address issues with Engineering, and help create training materials for field teams and customers.