Senior Global Mobility & Immigration Analyst

Xapply; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

Relocation coverage to NYC or SF

Weekly coffee stipend

Job summary

Ramp is seeking a Senior Analyst to run immigration and mobility operations from New York HQ. You will coordinate active cases, communicate with employees, and collaborate with external counsel to scale processes.

This role builds workflows, dashboards, and AI-enabled tools, owns the case tracker, and drives data quality and risk visibility while upholding privacy and policy compliance.

Qualifications

• 3+ years in People Operations, immigration operations, global mobility, or another high-detail service environment.
• Strong process-management skills, attention to detail, and proven ability to manage many deadlines without dropping follow-through.
• Hands‑on experience improving a workflow with AI, automation, spreadsheets, dashboards, ticketing, or related tools.
• Clear, empathetic written communication and sound discretion with sensitive employee information.

Responsibilities

• Coordinate active immigration, work-authorization, relocation, and business-travel cases with employees, external counsel, vendors, and internal partners.
• Maintain accurate case trackers, deadlines, required documents, status updates, and handoffs from intake through completion.
• Give employees timely, compassionate, plain-language process updates; route legal questions, pathway decisions, and exceptions to counsel or the Lead.
• Surface cases at risk early and ensure the right owner has a clear next action.
• Support our external counsel’s embedded services by providing dependable operational support, case updates, and guidance within approved policies.
• Build and maintain centralized workflows, intake forms, templates, knowledge resources, and AI-enabled tools that streamline routine work.
• Own the immigration and mobility case tracker and dashboard: data quality, reporting, aging cases, key dates, operational metrics, and risk visibility.
• Turn recurring employee and stakeholder questions into approved self-service content and consistent communication templates.
• Test and document tools and automations with appropriate privacy, data-quality, and human-escalation controls.
• Identify recurring friction in cases, handoffs, and vendor interactions; bring specific improvement recommendations to the Lead.
• Prepare case trends, SLA performance, employee feedback, and unresolved risks for vendor/counsel meetings and QBRs.
• Follow through on vendor commitments and elevate missed deadlines, unclear ownership, and repeat quality issues.
• Keep playbooks, templates, and operational documentation current; help build team coverage and continuity.

Skills

Case Coordination

Employee Communication

Workflow Management

AI Tools Development

Operational Infrastructure

Data Quality Management

Reporting

Process Improvement

Automation

Spreadsheets

Dashboards

Ticketing Systems

Job description

Ramp is seeking a Senior Analyst to run immigration and mobility operations from New York HQ. You will coordinate active cases, communicate with employees, and collaborate with external counsel to scale processes.

This role builds workflows, dashboards, and AI-enabled tools, owns the case tracker, and drives data quality and risk visibility while upholding privacy and policy compliance.