Senior Global Mobility & Immigration Ops Lead

Ramp; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Wellness stipend

Relocation expense coverage

401(k) with employer match

One Medical annual membership

Job summary

RampRamp is seeking a highly organized operator to streamline immigration and mobility workflows. The Associate will split time between coordinating active cases and building workflows, dashboards, and AI-powered tools to reduce manual work.

The role requires 3+ years in people/immigration operations and a strong knack for process improvement, documentation, and cross-functional collaboration. US benefits and relocation support are included for eligible candidates.

Qualifications

• 3+ years in People Operations, immigration operations, global mobility, or similar high-detail service environment.
• Strong process-management skills, attention to detail, and ability to manage many deadlines without dropping follow-through.
• Hands-on experience improving a workflow with AI, automation, spreadsheets, dashboards, or related tools.
• Clear, empathetic written communication and discretion with sensitive employee information.

Responsibilities

• Coordinate immigration, work-authorization, relocation, and business-travel cases with employees, external counsel, vendors, and internal partners.
• Maintain accurate case trackers, deadlines, documents, status updates, and handoffs from intake through completion.
• Provide timely, plain-language process updates to employees; route questions to counsel or Lead.
• Build and maintain centralized workflows, intake forms, templates, knowledge resources, and AI-enabled tools.
• Own the immigration and mobility case tracker and dashboard; ensure data quality, aging cases, and metrics.
• Create self-service content and templates for common employee questions.
• Test and document tools with privacy, data-quality, and escalation controls.
• Identify recurring friction and propose improvements to the Lead.
• Prepare case trends, SLA performance, and feedback for vendor/counsel meetings.

Skills

Process management

Attention to detail

Deadline management

AI automation

Written communication

Tools

Spreadsheets

Dashboards

Ticketing systems

AI tools

Job description

RampRamp is seeking a highly organized operator to streamline immigration and mobility workflows. The Associate will split time between coordinating active cases and building workflows, dashboards, and AI-powered tools to reduce manual work.

The role requires 3+ years in people/immigration operations and a strong knack for process improvement, documentation, and cross-functional collaboration. US benefits and relocation support are included for eligible candidates.