Senior Global Channel Operations Specialist

Affordable Personnel Services; Westford (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Generous vacation package

Equity Matching 401k plan

Tuition reimbursement

Medical and dental coverage options

Domestic partner benefits

Health and Dependent Care spending and

Health Savings Account options

Life and Disability Benefits

Volunteer Time Off

Matching Charitable Gifts

Job summary

Affordable Personnel Services is seeking an experienced Senior Channel Operations Specialist to support and optimize a global reseller channel from Westford, MA. The role manages reseller operations, partner onboarding, compliance, pricing, contract administration, deal registration, and CRM support while ensuring smooth channel operations across international regions.

The ideal candidate has a Bachelor's degree, 5+ years in channel operations or reseller support, 2+ years in channel management,

Qualifications

• Bachelor's degree required.
• 5+ years of channel operations or reseller support experience.
• 2+ years of channel management experience.
• Experience with Salesforce, NetSuite, or similar CRM/ERP systems.
• Strong communication, organization, and problem-solving skills.
• Experience supporting international channel partners within a technology company is highly preferred.
• MBA and global channel experience are a plus.

Responsibilities

• Manage a global network of 1,200+ reseller partners.
• Oversee partner onboarding, offboarding, certifications, and compliance.
• Support distribution agreements, pricing, deal registrations, and letters of authorization.
• Maintain partner and CRM data (Salesforce/NetSuite) and resolve operational issues.
• Partner with Sales to improve channel performance and support complex global opportunities.
• Serve as the primary point of contact for reseller operational support and process improvements.

Skills

Communication

Organization

Problem-solving

Global channel experience

Education

Bachelor's degree

MBA (preferred)

Tools

Salesforce

NetSuite

Job description

Affordable Personnel Services is seeking an experienced Senior Channel Operations Specialist to support and optimize a global reseller channel from Westford, MA. The role manages reseller operations, partner onboarding, compliance, pricing, contract administration, deal registration, and CRM support while ensuring smooth channel operations across international regions.

The ideal candidate has a Bachelor's degree, 5+ years in channel operations or reseller support, 2+ years in channel management,