Senior Operations Lead & People Manager (11a-7p)

Global Channel Managementinc; Lynnfield (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Global Channel Managementinc is seeking a Senior Supervisor to oversee day-to-day department operations. The role requires 2+ years of supervisory experience and a strong grasp of core concepts within the discipline, with growing cross-disciplinary knowledge.

The position operates on an 11a-7p schedule and focuses on client-facing issue resolution and performance monitoring. The Senior Supervisor will lead teams, manage SLAs, drive process improvements, coach staff, and report on KPIs while

Qualifications

• 2+ years experience in a supervisory role.
• 11a-7p shift schedule.
• Strong understanding of concepts, theories and principles in own discipline with ability to learn cross-discipline concepts.

Responsibilities

• Leads day-to-day functions across the department, including people management and operations.
• Supports achievement of SLAs and department metrics.
• Drives process improvement and system innovations.
• Coaches and develops staff, addresses personnel needs.
• Acts as day-to-day operations liaison to resolve system issues and provide client feedback on quality and workload.
• Generates reports on performance metrics and KPIs to enable business decisions.
• Ensures compliance with organizational policies and local regulations.

Skills

People management

KPI reporting

Strategic reasoning

Process improvement

Job description

Global Channel Managementinc is seeking a Senior Supervisor to oversee day-to-day department operations. The role requires 2+ years of supervisory experience and a strong grasp of core concepts within the discipline, with growing cross-disciplinary knowledge.

The position operates on an 11a-7p schedule and focuses on client-facing issue resolution and performance monitoring. The Senior Supervisor will lead teams, manage SLAs, drive process improvements, coach staff, and report on KPIs while