Genesys Cloud CX Engineer: IVR/Bot & Routing Expert

KPG99 INC; Weehawken (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

KPG99 INC is looking for a Genesys Cloud CX Engineer to design, develop, and maintain customer experience solutions using the Genesys Cloud CX platform. Responsibilities include designing IVR flows, optimizing call routing strategies, and integrating external systems.

Candidates should have 3–8+ years of experience in Genesys Cloud CX engineering, strong problem-solving skills, and excellent communication abilities. The position offers an opportunity to work in a fast-paced environment focused on enhancing customer interactions.

Qualifications

• 3–8+ years of experience with Genesys Cloud CX engineering or development.
• Strong problem-solving and analytical thinking skills.
• Excellent communication skills for technical and business audiences.

Responsibilities

• Design and develop IVR/IVA flows using Genesys Architect.
• Build and optimize call routing strategies and user configurations.
• Monitor performance and provide L2/L3 technical support.

Skills

Genesys Cloud CX engineering or development

Architect flow design

Routing strategies

Telephony (SIP, trunks, call control)

Digital channels (chat/email/messaging)

REST APIs, JSON

Job description

KPG99 INC is looking for a Genesys Cloud CX Engineer to design, develop, and maintain customer experience solutions using the Genesys Cloud CX platform. Responsibilities include designing IVR flows, optimizing call routing strategies, and integrating external systems.

Candidates should have 3–8+ years of experience in Genesys Cloud CX engineering, strong problem-solving skills, and excellent communication abilities. The position offers an opportunity to work in a fast-paced environment focused on enhancing customer interactions.