Infrastructure Engineer

Endava North America; Bloomfield (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company in technology solutions is seeking a skilled professional to design, deploy, and maintain VoIP and telephony systems. The ideal candidate will have extensive experience with Genesys architecture and SIP management, ensuring optimal voice network performance while providing technical support and documentation. This role offers the opportunity to work with cutting-edge technology in a collaborative environment.

Qualifications

• 7 to 10 years of experience in Information Technology and Application Support.
• Experience with Genesys architecture and advanced contact center scripting.
• Knowledge of IP Telephony and SIP.

Responsibilities

• Designing, deploying, and maintaining VoIP and traditional telephony systems.
• Managing and troubleshooting SIP trunks and call routing.
• Providing technical support and collaborating with network teams.

Skills

VoIP

SIP

Genesys architecture

call routing

troubleshooting

technical support

documentation

Education

Bachelor’s Degree in a technology field

Tools

Genesys

Avaya

Cisco

Windows

Linux

Job description

Job Description

This role involves designing, deploying, and maintaining VoIP and traditional telephony systems, managing and troubleshooting SIP trunks, call routing, and dial plans, and ensuring optimal voice network performance. The candidate will support IP phones, softphones, voicemail, and unified messaging systems, and integrate voice solutions with other platforms such as CRM and ticketing tools. Providing technical support and collaborating with network and security teams are also key responsibilities. Maintaining documentation for voice network configurations is essential.

Minimum Requirements

• 7 to 10 years of experience in Information Technology and Application Support
• Experience with Genesys architecture, including inbound/outbound voice, chat, SMS, and email, with advanced contact center scripting and call flow design
• Knowledge of Genesys workspace desktop and screen pop integrations
• Experience with Avaya and Cisco endpoint integration
• Proficiency in Genesys Voice, Email, SMS, and Chat Routing
• Experience designing complex call routing strategies within Genesys 8.5
• Knowledge of Genesys software components like eservices, Framework, IVR, Web Services, Orchestration Routing, Composer, Interaction Concentrator, CC Pulse, GVP 8.5, SIP, and MCP
• Understanding of IP Telephony, SIP, and working with service providers on number porting and troubleshooting SIP logs
• Experience with Windows and Linux operating systems
• Bachelor’s Degree in a technology field or equivalent experience