Senior Gaming Field Service Technician

AGS, LLC; South Bend (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

AGS, LLC is seeking a proactive Field Service Technician II based in South Bend, Indiana. The role requires at least 2 years’ experience in a relevant role and encompasses servicing, installing, and maintaining AGS gaming equipment across various casinos. Candidates must possess strong technical skills, customer service orientation, and be available to work flexible hours, including holidays. Successful candidates will have a high school diploma and must be mechanically inclined, with proficiency in Microsoft Office. Physical demands include lifting up to 50 pounds and driving long distances.

Qualifications

• Minimum of 2 years experience as a Field Service Technician I or 3 years in a technical gaming environment.
• Must be at least 21 years old.
• Ability to use hand tools and troubleshoot electronics.

Responsibilities

• Provide technical training on installations and game upgrades.
• Deliver best-in-business customer service.
• Conduct site surveys and communicate with internal teams.
• Perform preventative maintenance on AGS gaming equipment.

Skills

Technical training on game installations

Customer service

Troubleshooting skills

Knowledge of computer networking

Problem-solving skills

Education

High School diploma or GED

Tools

Microsoft Office suite

Multi-meter

Job description

AGS, LLC is seeking a proactive Field Service Technician II based in South Bend, Indiana. The role requires at least 2 years’ experience in a relevant role and encompasses servicing, installing, and maintaining AGS gaming equipment across various casinos. Candidates must possess strong technical skills, customer service orientation, and be available to work flexible hours, including holidays. Successful candidates will have a high school diploma and must be mechanically inclined, with proficiency in Microsoft Office. Physical demands include lifting up to 50 pounds and driving long distances.