Casino Gaming Field Technician (On-Call)

Ags-LL; Milwaukee (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid time off

401(k)

Tuition assistance

Job summary

AGS is seeking a Field Service Technician to install, repair, and maintain cutting-edge gaming equipment across casino properties. You’ll troubleshoot electronics and network issues, perform preventative maintenance, and complete precise reporting.

A strong customer-service mindset helps you support internal teams and external clients. You’ll travel to different venues, work a flexible schedule including nights and weekends, and contribute to a safety-first work environment while handling

Qualifications

• Education: High School diploma or GED.
• Tech: basic knowledge of AC/DC electronics and computer networking.
• Experience: knowledge in electronics/computer networking; gaming experience a bonus.
• Tools: basic computer skills and MS Office (Word, Excel, Outlook).

Responsibilities

• Install, upgrade, and perform procedures on gaming equipment.
• Maintain AGS casino products and ensure smooth operation.
• Complete paperwork and reports timely and accurately.
• Provide excellent customer service to internal and external customers.
• Troubleshoot service incidents quickly and escalate when needed.
• Manage inventory of parts and keep up-to-date records.
• Participate in weekly on-call rotation with fellow technicians.

Skills

AC/DC electronics

computer networking

problem solving

MS Office

Education

High School diploma or GED

Tools

Basic computer skills

Job description

AGS is seeking a Field Service Technician to install, repair, and maintain cutting-edge gaming equipment across casino properties. You’ll troubleshoot electronics and network issues, perform preventative maintenance, and complete precise reporting.

A strong customer-service mindset helps you support internal teams and external clients. You’ll travel to different venues, work a flexible schedule including nights and weekends, and contribute to a safety-first work environment while handling