Senior Functional Consultant — Oracle Service & Field Service

Acunor; Milpitas (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Acunor Inc. seeks a Senior Functional Consultant to lead functional support for Oracle Service Cloud and Oracle Field Service, guiding offshore teams and collaborating with business users. The role involves incident resolution, service contracts, entitlements, and field dispatch optimization.

Candidates should have strong experience with Oracle Service Cloud/Fusion Service and OFSC, and be adept at writing functional specs and leading UAT with stakeholders. Five days onsite in Milpitas, CA.

Qualifications

• Experience in Oracle Service Cloud/Fusion Service and/or OFSC, or EBS Service modules such as TeleService, Field Service, Install Base and Service Contracts.
• End-to-end understanding of call-to-resolution, contracts and entitlements, field dispatch, parts and billing.
• Application Management Services experience with SLA-driven ticket handling.
• Ability to write functional specifications and test scripts and collaborate with technical teams.
• Strong client-facing communication and stakeholder-management skills.

Responsibilities

• Resolve L2/L3 incidents and service requests in Oracle Fusion Service, Oracle Field Service (OFSC), or applicable EBS Service modules.
• Support service requests, installed base and asset tracking, service contracts, entitlements, warranty and depot repair.
• Support field-service scheduling, dispatch, technician mobility, parts/debrief and integration with inventory and billing.
• Review functional solutions, guide offshore delivery, and own the quality of root-cause analysis and fixes.
• Gather enhancement requirements, write functional specifications, configure changes and perform testing.
• Run regression testing for Oracle quarterly updates and support business-user UAT.
• Partner with customer-service and field-engineering teams to resolve process gaps and improve adoption.

Skills

Oracle Service Cloud

Fusion Service

OFSC

EBS Service

Contracts & Entitlements

SLA-driven ticketing

Stakeholder management

Functional specifications

Job description

Senior Functional Consultant — Oracle Service & Field Service

Location: Milpitas, CA — five days onsite

Engagement: C2C / 1099

Nonlocal candidates willing to relocate are welcome.

Lead functional support for Oracle customer service and field service processes supporting installed semiconductor equipment. Work directly with business users and guide the offshore support team.

Responsibilities

• Resolve L2/L3 incidents and service requests in Oracle Fusion Service, Oracle Field Service (OFSC), or applicable EBS Service modules.
• Support service requests, installed base and asset tracking, service contracts, entitlements, warranty and depot repair.
• Support field-service scheduling, dispatch, technician mobility, parts/debrief and integration with inventory and billing.
• Review functional solutions, guide offshore delivery, and own the quality of root-cause analysis and fixes.
• Gather enhancement requirements, write functional specifications, configure changes and perform testing.
• Run regression testing for Oracle quarterly updates and support business-user UAT.
• Partner with customer-service and field-engineering teams to resolve process gaps and improve adoption.

Required qualifications

• Experience matching the applicable opening above.
• Strong functional experience in Oracle Service Cloud/Fusion Service and/or OFSC, or EBS Service modules such as TeleService, Field Service, Install Base and Service Contracts.
• End-to-end understanding of call-to-resolution, contracts and entitlements, field dispatch, parts and billing.
• Application Management Services experience with SLA-driven ticket handling.
• Ability to write functional specifications and test scripts and collaborate with technical teams.
• Strong client-facing communication and stakeholder-management skills.

Preferred qualifications

• Oracle Cloud CX Service or Field Service certification.
• Experience in high-tech or capital-equipment service organizations.