Oracle Service Architect

Kelly; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Oracle Cloud Service Certified PROFESS

Job summary

Kelly is seeking a senior Oracle Cloud SCM architect in the Boston area to lead end-to-end ERP/SCM implementations within discrete manufacturing workflows. You will configure Oracle Field Service Cloud, Depot Repair, Service Contracts, and Territory Management while guiding cross-functional teams.

The role requires deep technical mastery, strategic advisory capabilities, and the ability to influence executives through clear communication and robust design decisions.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering; Master's strongly preferred.
• 15+ years of progressive experience managing, implementing, and configuring Oracle Supply Chain ecosystems.
• Minimum of 5 years hands-on architecture and configuration within Oracle Fusion Cloud Service.
• Deep functional and operational knowledge of the Discrete Manufacturing sector and its service/warranty/depot repair workflows.
• Proven configuration and deployment track record in Oracle Field Service Cloud, Depot Repair, Service Contracts, and Territory Management.

Responsibilities

• Lead and influence all phases of the SDLC including requirements, solutions architecture, configuration, testing, deployment, and hypercare support.
• Perform expert-level functional configuration across Oracle Cloud modules: Field Service, Depot Repair, Service Contracts, and Territory Management.
• Streamline field service delivery with automated scheduling, real-time tracking, and AI-driven predictive maintenance models.
• Act as trusted advisor to project teams and leadership, guiding architecture and scalable design decisions.
• Partner with technical teams to ensure seamless data exchange between Oracle Service modules and CX/ERP/HCM systems.
• Troubleshoot and resolve high-complexity bottlenecks and production issues in the Oracle Service suite.

Skills

Leadership & stakeholder management

Analytical troubleshooting

Cloud architecture

Executive communication

Independent problem solving

Education

Bachelor's degree in Computer Science, Information Systems, Engineering

Master's degree (preferred)

Tools

Oracle Fusion Cloud Service

Oracle Field Service Cloud

Depot Repair

Service Contracts

Territory Management

Job description

• End-to-End Implementation: Lead and influence all phases of the software development lifecycle (SDLC), including business requirements gathering, solutions architecture, hands‑on configuration, integration testing, deployment, and hypercare support.
• Hands-on Module Configuration: Perform expert-level functional configuration across Oracle Cloud Field Service, Depot Repair, Service Contracts, and Territory Management modules.
• Operations Optimization: Streamline field service delivery by implementing automated scheduling, real-time vehicle/technician tracking, and AI-driven predictive maintenance models.
• Strategic Advisory: Act as the trusted advisor to project teams and cross-functional leadership, offering definitive guidance on functional architecture, industry-leading practices, and scalable design decisions.
• Cross-Functional Integration: Partner with technical teams to ensure seamless data exchange and workflow connectivity between Oracle Service modules and broader enterprise systems (CX, ERP, HCM).
• Advanced Problem Solving: Troubleshoot, diagnose, and resolve high-complexity system bottlenecks and production issues within the Oracle Service suite, delivering permanent, sustainable resolutions.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a highly technical equivalent. A Master's degree is strongly preferred.
• Overall Experience: 15+ years of progressive experience managing, implementing, and configuring Oracle Supply Chain ecosystems.
• Cloud Specialization: A minimum of 5 years of hands-on architecture and configuration experience strictly within Oracle Fusion Cloud Service
• Domain Expertise: Deep functional and operational knowledge of the Discrete Manufacturing sector and its specific service, warranty, and depot repair workflows.
• Technical Mastery: Proven configuration and deployment track record in Oracle Field Service Cloud, Depot Repair, Service Contracts, and Territory Management.

Preferred Skills & Attributes

• Certifications: Active Oracle Cloud Service Certified Professional status is highly desirable.
• Ecosystem Breadth: Familiarity with adjacent Oracle Fusion modules (CX, Cloud ERP, Cloud HCM) to understand upstream and downstream business impacts.
• Communication: Exceptional communication and presentation skills, with a proven ability to manage executive stakeholder expectations and lead technical teams through influence rather than direct authority.
• Autonomy: Strong analytical and troubleshooting mindset with the ability to operate independently in ambiguous, fast-paced project environments.