Oracle Lead Functional – Oracle Service & Field Service

Zensar Technologies; Milpitas (CA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Zensar Technologies in the Bay Area, CA, seeks a Lead / Sr. Functional Consultant for Oracle Service & Field Service to drive functional delivery and client success. You will anchor requirements, specs, testing, and collaboration with offshore teams to ensure high-quality solutions.

Role emphasizes end-to-end service lifecycle, incident resolution, and strong stakeholder management in a fast-paced environment.

Qualifications

• Strong functional experience with Oracle Service Cloud / Fusion Service and/or Oracle Field Service (OFSC) or EBS Service modules.
• End-to-end understanding of service lifecycle: call-to-resolution, contracts/entitlements, field dispatch, billing.
• AMS experience with SLA-driven ticket handling.
• Ability to write functional specs and test scripts; collaborate with technical teams.
• Strong client-facing and stakeholder-management skills.

Responsibilities

• Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC) or EBS Service modules.
• Support service request management, installed base / asset tracking, service contracts, entitlements, warranty and depot repair flows.
• Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing.
• Act as functional lead: review solutions, guide offshore team and own RCA quality.
• Gather requirements for minor enhancements; write specs; configure and test changes.
• Run regression testing for Oracle quarterly updates and support UAT with business users.
• Work with business to resolve process gaps and improve adoption.

Skills

Oracle Service Cloud / Fusion Service

Oracle Field Service (OFSC)

EBS Service

Service lifecycle understanding

Client-facing skills

Job description

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

What is this role about?

Position: Lead / Sr. Functional Consultant – Oracle Service & Field Service

Location: Bay Area, CA

Key Responsibilities

• Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC), or in EBS Service modules where applicable.
• Support service request management, installed base / asset tracking, service contracts, entitlements, warranty and depot repair flows.
• Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing.
• Act as functional lead: review solutions, guide the offshore team and own the quality of RCA and fixes (Lead/onsite positions).
• Gather requirements for minor enhancements; write functional specs; configure and test changes.
• Run regression testing for Oracle quarterly updates and support UAT with business users.
• Work with the business (customer service, field engineering) to resolve process gaps and improve adoption.

Required Skills & Experience

• Strong functional experience in Oracle Service Cloud / Fusion Service and/or Oracle Field Service (OFSC), or EBS Service (TeleService, Field Service, Install Base, Service Contracts).
• End-to-end understanding of service lifecycle: call-to-resolution, contracts/entitlements, field dispatch, parts and billing.
• AMS experience with SLA-driven ticket handling.
• Ability to write functional specs and test scripts and to work with technical teams.
• Strong client-facing and stakeholder-management skills.

Preferred / Good to Have

• Experience in a high-tech or capital-equipment service organization.

Education

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

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