Oracle Field Service (OFS) Consultant

Tekgence Inc; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Tekgence Inc. in Miami, FL seeks an Oracle Field Service (OFS) Consultant to design, configure, implement, and support Oracle Field Service Cloud solutions for enterprise field service needs.

The role focuses on configuring OFS components, managing resources and routing, and building integrations with Oracle Fusion, Oracle ERP, CRM, and other systems. Strong knowledge of field service management and mobile workforce is required.

Qualifications

• We are looking for an experienced Oracle Field Service (OFS) Consultant to design, configure, implement, and support Oracle Field Service Cloud solutions.
• The candidate should have strong experience in field service management, resource scheduling, mobile workforce management, integrations, and end-to-end OFS implementations.

Responsibilities

• Configure and implement OFS Cloud based on business requirements.
• Gather requirements from stakeholders and translate into OFS solutions.
• Configure activities, resources, work zones, territories, routing, scheduling, and capacity management.
• Configure activity types, properties, statuses, workflows, and business rules.
• Manage technician calendars, shifts, and working schedules.
• Configure capacity and quota management to optimize field workforce utilization.
• Implement and support routing and optimization for field technicians.
• Configure OFS Mobility for mobile workforce operations.
• Develop and maintain integrations with Oracle Fusion, Oracle ERP, CRM, REST APIs, and third-party systems.
• Work with OFS REST APIs and integration frameworks for data exchange.
• Support interfaces involving customers, work orders, resources, inventory, and service activities.
• Perform configuration, testing, troubleshooting, and production support.
• Prepare functional and technical design documents, test scripts, and deployment documentation.
• Support SIT, UAT, deployment, and post-production activities.
• Analyze field service performance and recommend process improvements.
• Provide L2/L3 production support and resolve OFS incidents.

Job description

Position: Oracle Field Service (OFS) Consultant

Location: Miami, FL

Domain required: Engineering, Procurement, and Construction

Job Summary

We are looking for an experienced Oracle Field Service (OFS) Consultant to design, configure, implement, and support Oracle Field Service Cloud solutions. The candidate should have strong experience in field service management, resource scheduling, mobile workforce management, integrations, and end-to-end OFS implementations.

Key Responsibilities

• Configure and implement Oracle Field Service Cloud (OFS) based on business requirements.
• Work with business stakeholders to gather requirements and translate them into OFS solutions.
• Configure activities, resources, work zones, territories, routing, scheduling, and capacity management.
• Configure activity types, properties, statuses, workflows, and business rules.
• Manage technician/resource calendars, shifts, and working schedules.
• Configure capacity and quota management to optimize field workforce utilization.
• Implement and support routing and optimization for field technicians.
• Configure Oracle Field Service Mobility for mobile workforce operations.
• Develop and maintain integrations between OFS and enterprise applications such as Oracle Fusion, Oracle ERP, CRM, REST APIs, and third-party systems.
• Work with OFS REST APIs and integration frameworks for data exchange.
• Support inbound and outbound interfaces involving customers, work orders, resources, inventory, and service activities.
• Perform configuration, testing, troubleshooting, and production support.
• Prepare functional and technical design documents, test scripts, and deployment documentation.
• Support SIT, UAT, deployment, and post-production activities.
• Analyze field service performance and recommend process improvements.
• Provide L2/L3 production support and resolve OFS incidents.