Senior Full-Stack Java Engineer - WFM & React (Remote)

Miratech; Illinois; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Professional development

Internal mobility

Job summary

Miratech is seeking a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-grade solutions for forecasting, capacity planning, scheduling, real-time adherence, and operational reporting in a contact center environment. You will leverage Java/Spring Boot for services, React with TypeScript for interfaces, and Node.js for integrations where needed.

Ideal candidates translate complex workforce rules and data into maintainable software, with CX platform

Qualifications

• 8+ years of experience in full-stack software development, including ownership of production applications.
• Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
• Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
• Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence.
• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
• Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
• Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
• Experience with AWS services and Amazon Connect is preferred.
• Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
• Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
• Experience developing, deploying, or supporting cloud-based and containerized applications.
• Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Responsibilities

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
• Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
• Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
• Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
• Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
• Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
• Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
• Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
• Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
• Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
• Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Skills

Java

Spring Boot

React

TypeScript

REST APIs

PostgreSQL

CI/CD

AWS

Microservices

Distributed systems

OpenAPI/Swagger

Security

Tools

PostgreSQL

OpenAPI/Swagger

Jenkins

Kubernetes

AWS

GitHub Copilot

Job description

Miratech is seeking a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-grade solutions for forecasting, capacity planning, scheduling, real-time adherence, and operational reporting in a contact center environment. You will leverage Java/Spring Boot for services, React with TypeScript for interfaces, and Node.js for integrations where needed.

Ideal candidates translate complex workforce rules and data into maintainable software, with CX platform