Senior Fulfillment Operations Leader | Lean & People Growth

Amazon; Whitestown (IN); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon Fulfillment Center in Whitestown, Indiana seeks a Senior Operations Manager to lead site operations, manage budgets, and develop people. You will coach a team of Operations and Area Managers, drive Lean initiatives, and ensure safety and quality while delivering top customer experience.

Collaborate with HR, Finance, Facilities, Safety, IT, and other senior managers to secure resources, set expectations, and maintain high performance across shifts in a fast-paced, multi-facility network.

Qualifications

• 7+ years direct management experience in manufacturing, production or distribution.
• Experience with staffing lifecycle: interviewing, hiring, performance management, promotions and termination.
• Experience with performance metrics, process improvement and Lean techniques.
• Bachelor's degree or equivalent; MBA preferred for advanced roles.

Responsibilities

• Drives quality initiatives and Lean changes to meet and exceed the business plan.
• Oversees safety, quality, performance and customer experience for inbound or outbound operations.
• Sets and clarifies requirements for Operations and Area Managers; measures performance.
• Leverages managers to source ideas and implements improvement plans across the area.
• Facilitates sharing of best practices across departments and shifts; coordinates resources.

Skills

Leadership experience

Lean methodologies

Performance metrics

Change management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

MBA preferred

Engineering/Operations degree preferred

Job description

Amazon Fulfillment Center in Whitestown, Indiana seeks a Senior Operations Manager to lead site operations, manage budgets, and develop people. You will coach a team of Operations and Area Managers, drive Lean initiatives, and ensure safety and quality while delivering top customer experience.

Collaborate with HR, Finance, Facilities, Safety, IT, and other senior managers to secure resources, set expectations, and maintain high performance across shifts in a fast-paced, multi-facility network.