Senior Fulfillment Operations Leader

Amazon; Houston (TX); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Parental leave

Job summary

Amazon in Houston, TX seeks a Sr. Operations Manager to oversee budget, people development, and site objectives at the Fulfillment Center.

You will lead and mentor a team of Operations and Area Managers to ensure performance objectives are met while fostering positive employee relations and leadership strength across the FC. The role emphasizes Lean process improvement, safety, quality, and customer experience, with cross-functional collaboration across HR, Finance, Facilities, Safety, IT and

Qualifications

• 7+ years direct management experience in a manufacturing, production or distribution environment
• Bachelor's degree or equivalent required; MBA preferred
• Experience with performance metrics, process improvement and Lean techniques

Responsibilities

• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency and meet business objectives
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience
• Sets and clarifies requirements and expectations for Operations and Area Managers; measures performance and provides feedback
• Leverages Operations and Area Managers by sourcing and nurturing ideas and creating improvement plans
• Ensures best practices are shared across all departments, shifts and network
• Drives creation of quality initiatives, process change initiatives and Lean initiatives to meet and exceed business plan
• Manages overall safety, quality and performance and customer experience of either Inbound or Outbound operations

Skills

Lean techniques

Performance metrics

Staffing lifecycle

Management experience

Education

Bachelor's degree or equivalent

Bachelor's degree in Engineering/Operations or related field

MBA preferred

Tools

HR collaboration

Finance collaboration

Facilities collaboration

Safety collaboration

IT collaboration

Job description

Amazon in Houston, TX seeks a Sr. Operations Manager to oversee budget, people development, and site objectives at the Fulfillment Center.

You will lead and mentor a team of Operations and Area Managers to ensure performance objectives are met while fostering positive employee relations and leadership strength across the FC. The role emphasizes Lean process improvement, safety, quality, and customer experience, with cross-functional collaboration across HR, Finance, Facilities, Safety, IT and