Senior Fulfillment Operations Leader

Amazon Inc.; Charlton (MA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Parental leave

Job summary

Amazon.com Services LLC - A57 is seeking a Senior Operations Manager in Charlton, MA to lead a large-scale fulfillment center operation, driving safety, quality, and customer experience. You will manage budgets, coach leaders, and implement Lean improvements across inbound or outbound.

The role requires 7+ years of direct management experience in manufacturing or distribution, plus a Bachelor's degree or equivalent.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• 7+ years direct management experience in manufacturing, production or distribution.
• Experience with performance metrics, process improvement and Lean techniques.
• Experience with staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Responsibilities

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Skills

Budget management

People development

Lean techniques

Performance metrics

Staffing lifecycle

Cross-functional leadership

Safety and quality

Education

Bachelor's degree or equivalent

2+ years equivalent experience

Job description

Amazon.com Services LLC - A57 is seeking a Senior Operations Manager in Charlton, MA to lead a large-scale fulfillment center operation, driving safety, quality, and customer experience. You will manage budgets, coach leaders, and implement Lean improvements across inbound or outbound.

The role requires 7+ years of direct management experience in manufacturing or distribution, plus a Bachelor's degree or equivalent.