Senior Fulfillment Operations Lead

TikTok; Buford (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager in the United States to oversee end-to-end e-Commerce fulfillment activities, drive KPI performance, and lead continuous improvement initiatives across regional node operations.

You will manage inbound, pick/pack/outbound processes, coordinate with third-party providers, and set safety, quality, and productivity targets to optimize costs and customer experience.

Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, or related field; equivalent practical experience.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with understanding of key metrics, inputs, and outputs.
• Track record of success in operations management including problem solving and capacity planning.

Responsibilities

• Manage end to end e-Commerce fulfillment operations including inbounding goods, pick, pack and outbound operations.
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility including safety, productivity, quality, and financial goals.
• Responsible for providing strategic and long-term planning inputs including peak season planning.
• Drives continuous improvement to optimize operations and improve productivity.
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service providers to run a world class fulfillment operation.
• Establishes objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Sets clear goals and expectations for team members, measure performance and provide feedback.

Skills

Project management

Continuous improvement

Lodging third-party logistics

Operational KPI management

Education

Bachelor's degree in Business/Logistics/Operations/Engineering or related field

Job description

TikTok is seeking an experienced Fulfillment Node Operations Manager in the United States to oversee end-to-end e-Commerce fulfillment activities, drive KPI performance, and lead continuous improvement initiatives across regional node operations.

You will manage inbound, pick/pack/outbound processes, coordinate with third-party providers, and set safety, quality, and productivity targets to optimize costs and customer experience.