Fulfillment Center Operations: Merchant Support

TikTok; Carol Stream (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

TikTok is seeking a Fulfillment Center Operations Associate to support daily operations across U.S. Midwest/Southeast/South Region fulfillment centers.

The role emphasizes managing inbound/outbound exceptions, coordinating with third-party logistics partners, and maintaining strong LSP relationships to enhance merchant and customer experiences. The ideal candidate will be detail-oriented, solution-driven, and experienced in warehouse operations, with a Bachelor's degree and a proven ability to

Qualifications

• Bachelor's degree or above.
• Experience in warehouse management, merchant success, or customer experience within a logistics framework.
• Strong problem-solving skills with attention to detail.

Responsibilities

• Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers.
• Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets.
• Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling.
• Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities.
• Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process
• Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA.
• Monitor and analyze site performance metrics to ensure service levels are met or exceeded.
• Daily on-site supervision, monitoring the issues identified in the site.

Skills

Warehouse management

Logistics coordination

Problem-solving

Education

Bachelor's degree or above

Job description

TikTok is seeking a Fulfillment Center Operations Associate to support daily operations across U.S. Midwest/Southeast/South Region fulfillment centers.

The role emphasizes managing inbound/outbound exceptions, coordinating with third-party logistics partners, and maintaining strong LSP relationships to enhance merchant and customer experiences. The ideal candidate will be detail-oriented, solution-driven, and experienced in warehouse operations, with a Bachelor's degree and a proven ability to