Fulfillment Operations Leader — Efficiency & Growth

TikTok; Fontana (CA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment operations, drive KPI targets, and lead strategic continuous improvement initiatives. You will collaborate with cross-functional teams and third-party providers to optimize safety, productivity, and customer experience across regional nodes.

The role emphasizes planning for peak seasons, cost management, and building a world-class fulfillment operation in a fast-growing TikTok

Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, or equivalent practical experience.
• 5+ years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with knowledge of key metrics, inputs, and outputs.
• Track record of success in operations management including problem solving, capacity planning, and cost management.

Responsabilités

• Manage end-to-end e-commerce fulfillment operations including inbound, pick/pack, and outbound.
• Own and deliver operational KPIs and cost targets for regional areas, including safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs including peak season planning.
• Drive continuous improvement to optimize operations and productivity.
• Champion strategic projects with network-wide impact.
• Leverage cross-functional teams and third-party providers to run a world-class fulfillment operation.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals for team members, measure performance, and provide feedback.

Connaissances

Project management

Continuous improvement

Problem solving

Cost management

Capacity planning

Leadership

Formation

Bachelor's degree in Business/Logistics/Operations

Description du poste

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment operations, drive KPI targets, and lead strategic continuous improvement initiatives. You will collaborate with cross-functional teams and third-party providers to optimize safety, productivity, and customer experience across regional nodes.

The role emphasizes planning for peak seasons, cost management, and building a world-class fulfillment operation in a fast-growing TikTok