Fulfillment Node Operations Lead

TikTok; Carol Stream (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

TikTok Shop's Fulfillment Node Operations Manager will oversee end-to-end e-Commerce fulfillment operations, including inbound, pick/pack, and outbound processes, to deliver safe, productive, and cost-effective performance.

The role focuses on owning regional KPIs and costs, planning for peak seasons, and driving continuous improvement across the network with cross-functional teams and vendors to maximize customer satisfaction.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs.
• Track record of success in operations management, including capacity planning and cost management.

Responsibilities

• Manage end to end e-Commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• Responsible for providing strategic and long-term planning inputs including peak season planning
• Drives continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback

Skills

Vendor management

Operations management

Project management

Continuous improvement

Key metrics analysis

Education

Bachelor's degree or equivalent

Job description

TikTok Shop's Fulfillment Node Operations Manager will oversee end-to-end e-Commerce fulfillment operations, including inbound, pick/pack, and outbound processes, to deliver safe, productive, and cost-effective performance.

The role focuses on owning regional KPIs and costs, planning for peak seasons, and driving continuous improvement across the network with cross-functional teams and vendors to maximize customer satisfaction.