Fulfillment Node Ops Lead — Optimize Delivery & Safety

TikTok; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment, including inbounding, picking, packing, and outbounding operations. You will own regional KPIs, safety, productivity, and cost targets, and drive strategic continuous improvements across the network.

You will provide inputs for long-term planning, champion network-wide projects, and collaborate with cross-functional teams and 3PLs to deliver world-class fulfillment while optimizing

Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, or related field.
• 5 years of experience managing third-party logistics providers/vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with understanding of metrics, inputs and outputs.
• Track record of success in operations management including capacity planning and cost management.

Responsibilities

• Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• Responsible for providing strategic and long-term planning inputs including peak season planning
• Drives continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network-wide impact.
• Leverages cross functional teams and third party service providers to run a world class fulfillment operation and solicit ideas to solve problems
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback

Skills

Project management

Continuous improvement

Operations management

Problem solving

Capacity planning

Cost management

Education

Bachelor's degree in Business/Logistics/Operations/Engineering or related field

Job description

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment, including inbounding, picking, packing, and outbounding operations. You will own regional KPIs, safety, productivity, and cost targets, and drive strategic continuous improvements across the network.

You will provide inputs for long-term planning, champion network-wide projects, and collaborate with cross-functional teams and 3PLs to deliver world-class fulfillment while optimizing