Senior Fulfillment Center Operations Lead

Amazon Inc.; Redlands (CA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior Operations Manager in California to lead all site operations, budgets, and people development, ensuring safety, quality and a superior customer experience within the Fulfillment Center.

You will manage and mentor a team of Operations and Area Managers, set clear expectations, measure performance, and collaborate with HR, Finance, Facilities and IT across the Fulfillment Center network to drive continuous improvement and peak performance.

Qualifications

• Bachelor's degree or equivalent
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
• Experience with performance metrics, process improvement and Lean techniques
• Interest in long-term career development through assignments in multiple FCs across the nation
• Degree in Engineering, Operations or related field and MBA preferred
• Experience with a contingent workforce during peak seasons
• Ability to handle changing priorities and use good judgment in stressful situations

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

Leadership

People management

Lean techniques

Process improvement

Safety awareness

Education

Bachelor's degree or equivalent

MBA preferred

Engineering/Operations degree

Job description

Amazon is seeking a Senior Operations Manager in California to lead all site operations, budgets, and people development, ensuring safety, quality and a superior customer experience within the Fulfillment Center.

You will manage and mentor a team of Operations and Area Managers, set clear expectations, measure performance, and collaborate with HR, Finance, Facilities and IT across the Fulfillment Center network to drive continuous improvement and peak performance.