Senior Front Office Supervisor – Elevate Guest Experience

Hilton; New Orleans (LA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Free Team Member Meals

Discounted Parking

Property Discounts — Restaurants, Gift

PTO Program

Go Hilton Travel Discounts

Tuition Reimbursement

Job summary

Hilton in New Orleans is seeking a Senior Front Office Supervisor to lead daily front office operations and deliver memorable guest experiences. You will supervise staff, manage check-ins/check-outs, and ensure service excellence across the lobby.

As a senior member, you’ll train and guide the team, handle guest inquiries, and optimize lobby flow. Hilton emphasizes integrity, leadership, and teamwork in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality with a passion for guest experience.
• Ability to lead and train front office staff.
• Commitment to integrity, leadership and teamwork.
• Ownership and accountability.

Responsibilities

• Supervise front office team and ensure smooth check-ins/check-outs.
• Create team schedules and provide training.
• Resolve guest inquiries and escalated issues.
• Monitor lobby flow and adjust coverage.

Skills

Front office supervision

Guest service

Team leadership

Training & mentoring

Shift scheduling

Job description

Hilton in New Orleans is seeking a Senior Front Office Supervisor to lead daily front office operations and deliver memorable guest experiences. You will supervise staff, manage check-ins/check-outs, and ensure service excellence across the lobby.

As a senior member, you’ll train and guide the team, handle guest inquiries, and optimize lobby flow. Hilton emphasizes integrity, leadership, and teamwork in a fast-paced hospitality environment.