Front Office Supervisor

The Roosevelt Hotel; New Orleans (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical and Vision Insurance

Dental and Voluntary Insurance

401(k) with up to 5% employer match

Employee Assistance Program

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

Free Team Member Meals

Discounted Parking

Discounts at property outlets

Job summary

The Roosevelt New Orleans, A Waldorf Astoria Hotel is seeking a Front Office Supervisor to supervise daily front desk operations and deliver exceptional guest service on-site in New Orleans.

You will lead a team, schedule shifts, handle guest inquiries, and manage lobby flow to ensure smooth check-ins and check-outs. Hilton values teamwork, integrity, and guest-centric service in this role.

Qualifications

• Experience supervising front office operations and leading a guest services team.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Job description

Job Identification 215546

Job Category Guest Services, Operations, and Front Office

Job Schedule Full time

Locations The Roosevelt New Orleans, A Waldorf Astoria Hotel (On-site)

Salary 18.00

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, thats exactly what youll do every time you come to work! As a Front Office Supervisor, youre not just supervising daily front office operations - youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's What You'll Do During a Typical Day

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Roosevelt Team Member Benefits

• Medical and Vision Insurance: Blue Cross Blue Shield of Louisiana*
• Dental and Voluntary Insurance: SunLife*
• Flexible Spending Account (FSA): Through WEX
• 401(k): Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP): ComPsych
• Free Team Member Meals
• Discounted Parking
• Discounts at property outlets: Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program

How We'll Help You Thrive

Benefits

At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health and welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - O r retirement plans make it easier to save for whats next

• Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we dont just deliver exceptional experiences for our guests we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel.

Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why were more than a great place to staywere a great place to work.