Senior Front Desk & Patient Services Coordinator

Novant Health; North Carolina; Hybrid; USD 36,000 - 42,000; Full time

Job summary

Novant Health is seeking a friendly front desk administrator to greet patients, verify demographics and insurance, and schedule appointments. You will handle check-in/check-out, collect payments, and maintain patient records with strict confidentiality.

The role requires high school or GED, at least one year clerical experience in a medical office, and proficiency with EPIC and medical terminology. Strong communication and teamwork are essential in this fast-paced clinic environment.

Qualifications

• Basic medical terminology
• Excellent verbal communication and customer service
• Ability to handle changing priorities and multitask efficiently
• Maintain confidentiality and work as part of a team
• Familiarity with medical office software and payor billing rules

Responsibilities

• Greet patients and provide exceptional customer service
• Check-in/check-out patients for appointments
• Verify demographics, insurance, and eligibility
• Schedule, reschedule, and cancel appointments
• Answer phones and respond to patient questions
• Collect copays, deductibles, and other payments
• Register new patients and update medical records
• Process forms and maintain confidential records
• Maintain front desk and waiting area, manage patient flow
• Escalate complex issues as needed and resolve concerns professionally

Skills

Customer service

Verbal communication

HIPAA compliance

Team player

Organizational skills

Education

High School Diploma or GED

Tools

EPIC software

Job description

Novant Health is seeking a friendly front desk administrator to greet patients, verify demographics and insurance, and schedule appointments. You will handle check-in/check-out, collect payments, and maintain patient records with strict confidentiality.

The role requires high school or GED, at least one year clerical experience in a medical office, and proficiency with EPIC and medical terminology. Strong communication and teamwork are essential in this fast-paced clinic environment.