Patient Services Lead: Scheduling, Billing & Front Desk

Novant Health; Supply (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Novant Health is seeking a clinic front desk associate to greet patients, verify demographics and insurance, schedule appointments, and collect payments. You will maintain patient records, support a HIPAA-compliant environment, and ensure smooth daily operations in a patient-centered setting.

The role requires at least a year of clerical experience in a medical office, strong communication, and the ability to handle changing priorities while working as part of a collaborative team.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting required.
• Other related experience may be considered in lieu of medical office experience.

Responsibilities

• Greet patients and provide excellent customer service.
• Check patients in and out for appointments.
• Verify patient demographics, insurance, and eligibility.
• Schedule, reschedule, and cancel appointments.
• Answer phones and respond to patient questions.
• Collect copays, deductibles, and other payments.
• Register new patients and update medical records.
• Process forms, records requests, and other administrative paperwork.
• Maintain confidentiality and HIPAA compliance.
• Manage front desk, waiting room, and daily patient flow.
• Resolve patient concerns professionally and escalate as needed.
• Perform additional administrative duties to keep clinic operations running smoothly.

Skills

Verbal communication

Confidentiality

Team collaboration

Organizational skills

Problem solving

Critical thinking

Interpersonal skills

Initiative

Adaptability

Attention to detail

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

Novant Health is seeking a clinic front desk associate to greet patients, verify demographics and insurance, schedule appointments, and collect payments. You will maintain patient records, support a HIPAA-compliant environment, and ensure smooth daily operations in a patient-centered setting.

The role requires at least a year of clerical experience in a medical office, strong communication, and the ability to handle changing priorities while working as part of a collaborative team.