Patient Services Coordinator III

Novant Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health in Charlotte, NC is seeking a Medical Office Clerk to accurately record patient demographics, insurance information, charges and collections, and to schedule patient appointments in a timely manner.

This role requires a High School Diploma or GED, one year of clerical experience in a medical office, and knowledge of EPIC systems and payer billing requirements. You will work as part of a team while maintaining confidentiality and adapting to changing priorities.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office setting required; other related experience may be considered.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling appointments.
• Excellent verbal communication skills; able to work with changing priorities; strong organizational, problem solving and critical thinking skills.
• Ability to interact with individuals of all cultures and levels of authority; maintain confidentiality; work as part of a team; show initiative.
• Basic medical terminology; knowledge obtainable through formal classes or work experience.
• EPIC systems knowledge required; detailed knowledge of payer billing requirements; familiarity with coding for practice specialties.
• Proficient in use of all computer software utilized in practice.

Responsibilities

• Record patient demographics and insurance information accurately and timely.
• Record patient charges and collections; schedule patient appointments.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Changing priorities

Organizational skills

Problem solving

Confidentiality

Team player

Initiative

Medical terminology

EPIC systems

Billing knowledge

Coding knowledge

Multicultural interaction

Attention to detail

Education

High School Diploma or GED

Tools

Office software

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

189018