Senior Front Desk & Office Services Lead

Global Business Transformation Solutions, LLC (GBTS); Redwood Junction (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in Redwood City, CA seeks a Lead Service Specialist to manage front desk operations, hospitality and essential office services. You will serve as primary contact for attorneys, staff and visitors, ensuring a professional and welcoming environment and handling mail, packages, copy/print/scan tasks, conference room support, and hoteling coordination.

The role emphasizes exceptional customer service, accurate messaging, and collaboration with the client’s staff.

Qualifications

• High school diploma or GED required.
• Minimum of one year in receptionist or customer service roles preferred.
• Experience in professional services or law firm environment preferred.
• Strong customer service, communication, and interpersonal skills.
• Professional appearance and demeanor, able to interact effectively with attorneys and clients.

Responsibilities

• Provide front desk and office services support, hospitality, and reception.
• Support conference room operations, hoteling, and mail processing.
• Answer calls professionally and relay messages accurately.
• Greet visitors and maintain a clean, professional lobby.
• Coordinate supplies and process outgoing mail and courier shipments.
• Assist with invoices and general administrative duties as needed.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Professional appearance

Confidentiality

Education

High school diploma or GED

Tools

Copiers

Scanners

Postage systems

Job description

Opensity Solutions in Redwood City, CA seeks a Lead Service Specialist to manage front desk operations, hospitality and essential office services. You will serve as primary contact for attorneys, staff and visitors, ensuring a professional and welcoming environment and handling mail, packages, copy/print/scan tasks, conference room support, and hoteling coordination.

The role emphasizes exceptional customer service, accurate messaging, and collaboration with the client’s staff.