Senior Front Desk Lead - Luxury Boutique Hotel

The Peacock Inn; Princeton (NJ); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Medical Insurance

Paid Time Off

Discount Program

Zusammenfassung

The Peacock Inn is a boutique hotel in downtown Princeton, New Jersey, featuring 16 luxury rooms. We are seeking an experienced Senior Front Desk Agent to lead front desk operations, coach team members, and ensure exceptional guest experiences in a fast-paced setting.

Ideal candidates demonstrate strong hospitality skills, professional communication, and the ability to manage reservations, payments, and guest inquiries with accuracy and poise.

Qualifikationen

• High school diploma or equivalent.
• Hospitality experience preferred in a hotel setting.
• Spanish bilingual a plus, not required.

Aufgaben

• Greet guests professionally during check-in and check-out.
• Respond to inquiries and resolve guest concerns promptly.
• Provide information on hotel amenities, local attractions, and events.
• Manage reservations, room assignments, upgrades, and special requests.
• Process payments and maintain accurate guest folios and invoices.
• Coordinate with housekeeping and engineering as needed.
• Assist with hiring, onboarding, and coaching of front desk staff.

Kenntnisse

Hospitality

Guest relations

Communication

Multitasking

Leadership

Bilingual Spanish

Ausbildung

High school diploma

Tools

Revel POS

Jobbeschreibung

The Peacock Inn is a boutique hotel in downtown Princeton, New Jersey, featuring 16 luxury rooms. We are seeking an experienced Senior Front Desk Agent to lead front desk operations, coach team members, and ensure exceptional guest experiences in a fast-paced setting.

Ideal candidates demonstrate strong hospitality skills, professional communication, and the ability to manage reservations, payments, and guest inquiries with accuracy and poise.