Senior Front Desk Agent - Peacock Inn Hotel

The Peacock Inn; Princeton (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Paid Time Off

Discount Program

Job summary

The Peacock Inn is a boutique hotel in downtown Princeton, New Jersey, featuring 16 luxury rooms. We are seeking an experienced Senior Front Desk Agent to lead front desk operations, coach team members, and ensure exceptional guest experiences in a fast-paced setting.

Ideal candidates demonstrate strong hospitality skills, professional communication, and the ability to manage reservations, payments, and guest inquiries with accuracy and poise.

Qualifications

• High school diploma or equivalent.
• Hospitality experience preferred in a hotel setting.
• Spanish bilingual a plus, not required.

Responsibilities

• Greet guests professionally during check-in and check-out.
• Respond to inquiries and resolve guest concerns promptly.
• Provide information on hotel amenities, local attractions, and events.
• Manage reservations, room assignments, upgrades, and special requests.
• Process payments and maintain accurate guest folios and invoices.
• Coordinate with housekeeping and engineering as needed.
• Assist with hiring, onboarding, and coaching of front desk staff.

Skills

Hospitality

Guest relations

Communication

Multitasking

Leadership

Bilingual Spanish

Education

High school diploma

Tools

Revel POS

Job description

Job Summary

The Peacock Inn is a boutique hotel situated in the heart of downtown Princeton, New Jersey. This landmark colonial-style mansion has been transformed into a modern luxury 16-room hotel. As a proud member of the Ascend Hotel Collection and Genesis Hospitality & Dining, The Peacock Inn is committed to delivering exceptional guest experiences through personalized and attentive service.

Job Summary

The Peacock Inn is a boutique hotel situated in the heart of downtown Princeton, New Jersey. This landmark colonial-style mansion has been transformed into a modern luxury 16-room hotel. As a proud member of the Ascend Hotel Collection and Genesis Hospitality & Dining, The Peacock Inn is committed to delivering exceptional guest experiences through personalized and attentive service. We are seeking an experienced, service-oriented, and hands-on Senior Front Desk Agent to oversee front desk operations while serving as a leader and role model for the guest services team. This position is ideal for a hospitality professional who thrives in a fast-paced environment, excels at guest relations, and enjoys coaching and developing team members.

Essential Functions

• Greet guests professionally and courteously during check-in and check-out.
• Respond promptly to guest inquiries, requests, concerns, and complaints, ensuring timely resolution.
• Provide information regarding hotel amenities, restaurant operations, local attractions, and special events.
• Manage reservations, room assignments, upgrades, and special guest requests.
• Process room charges, payments, refunds, and adjustments accurately.
• Ensure all billing instructions, invoices, direct bill accounts, and guest folios are accurate and complete.
• Maintain reservation emails and respond to inquiries promptly.
• Ensure wake-up calls, messages, and guest communications are handled efficiently.
• Supervise daily front desk operations and ensure adherence to hotel policies and procedures.
• Assist with hiring, onboarding, training, coaching, and development of front desk team members.
• Monitor team performance and provide guidance, feedback, and corrective coaching as needed.
• Create and maintain front desk schedules to ensure proper staffing coverage.
• Ensure timekeeping and attendance records are accurate and compliant with company policies.
• Serve as the primary point of contact for front desk staff during assigned shifts.
• Coordinate effectively with Housekeeping regarding room status, guest requests, and room readiness.
• Communicate maintenance issues and guest concerns to the Engineering department.
• Keep front desk logbooks, shift reports, and operational records accurate and up to date.
• Has a full understanding of the Revel POS system and can create checks, process payments, create gift cards, authorize voids and comps in the restaurant manager's absence.
• Support banquet, group, and special event operations as necessary.
• Accurately handle cash, credit card transactions, checks, and guest payments.
• Monitor front desk inventory and ensure adequate supplies are available.

Knowledge, Skills, And Competencies

• Strong passion for hospitality and guest satisfaction.
• Excellent verbal and written communication skills.
• Strong decision-making and problem-solving skills.
• Ability to remain calm and professional when handling guest concerns.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Knowledge of revenue management and upselling techniques preferred.

Physical Demands

Physical, Mental and Workplace Environment Conditions

• Stand, sit and walk for varying lengths of time, often long periods of time.
• Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniques.
• Good communication skills, both written and verbal, including in high pressure situations.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability.
• Direct evacuations in an emergency.

Working Conditions: Workplace Environment Conditions

• Normal Office Environment
• The noise level in this office is usually mild to moderate

Education And Experience

• High school diploma and or equivalent
• Bilingual in Spanish a plus, however, not required
• We are willing to train the right candidate for the Senior Front Desk Agent role who possesses strong hospitality skills and professionalism

We Offer

• Competitive Salary
• Comprehensive training
• Medical Insurance
• Paid Time Off policies
• Great Discount Program And more!!!

Visit us at https://www.genesis-hospitality.com/

Genesis Hospitality is part of Genesis Global Group and is an equal opportunity employer.