Night Audit & Guest Experience Lead - Boutique Hotel

Genesis Hospitality and Dining LLC; Princeton (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Medical Insurance

Paid Time Off

Job summary

The Peacock Inn, a boutique luxury hotel in downtown Princeton, NJ, is seeking a Night Audit Front Desk Agent. This full-time role requires working week and weekend nights, and holiday nights, with a focus on seamless guest service and operational efficiency.

As part of Genesis Hospitality, you will coordinate with booking, housekeeping, and maintenance teams to ensure guest needs are met and events run smoothly.

Qualifications

• Experience in hospitality front desk operations.
• Strong communication and guest service skills.
• Willingness to work week and weekend nights and holiday nights.

Responsibilities

• Communicate with booking, housekeeping, and maintenance to respond to guests’ needs.
• Make reservations or appointments for local entertainment or services.
• Answer guest calls and record details for follow-up.
• Meet and exceed guests’ expectations by anticipating services and suggesting venues.
• Coordinate with events (weddings, corporate retreats) for in-house occasions.
• Report accidents or injuries to senior management.
• Take reservations, handle inquiries, relay leads to Event Coordinator, assist in restaurant hosting, and other duties as assigned.
• Set up coffee tables and morning amenities for guests.
• Maintain tidy restaurant area for guests.

Job description

The Peacock Inn, a boutique luxury hotel in downtown Princeton, NJ, is seeking a Night Audit Front Desk Agent. This full-time role requires working week and weekend nights, and holiday nights, with a focus on seamless guest service and operational efficiency.

As part of Genesis Hospitality, you will coordinate with booking, housekeeping, and maintenance teams to ensure guest needs are met and events run smoothly.