Senior Receptionist

HL002 Hamilton Lane Advisors, LLC; United States; On-site; USD 54,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition & certification reimbursement

Volunteer time off (paid)

Adoption reimbursement & family travel

Job summary

Hamilton Lane Advisors, LLC is seeking a polished Senior Receptionist/Concierge to lead the daily front-of-house experience at our corporate headquarters. You will welcome clients and visitors, ensure a secure, professional environment, and coordinate with Facilities, Security, Meeting Services, and IT to support headquarters operations.

The role requires prior corporate reception or hospitality experience, exceptional communication, and the ability to manage multiple priorities in a fast-paced

Qualifications

• Previous corporate reception, hospitality, concierge, facilities support, or similar client-facing role.
• Experience in financial services, professional services, law firm, private equity, asset management, or high-touch corporate environments preferred.
• Ability to provide polished, professional service to senior leaders, clients, board members, investors and VIP visitors.
• Strong interpersonal skills, discretion, confidentiality, and professionalism.
• Highly organized and detail-oriented with the ability to prioritize multiple responsibilities in a fast-paced HQ.
• Excellent verbal and written communication; comfortable with workplace tech and visitor management systems.

Responsibilities

• Provide high-touch reception and concierge service five days a week as the first point of contact for clients and visitors.
• Manage visitor access, badges, and records with accuracy and confidentiality.
• Maintain a polished front desk, lobby, conference rooms and common areas; coordinate with facilities and security.
• Support room reservations, catering, signage, and audiovisual needs for meetings and events.
• Assist with conference room tech and virtual meeting platforms; escalate to IT when needed.
• Assist with emergency procedures and daily HQ operations; perform general administrative tasks.

Skills

Corporate reception experience

Hospitality experience

Client-facing experience

Discretion/confidentiality

Organizational skills

Verbal and written communication

Tech-savvy (Outlook/Teams/Zoom/Slack)

Tools

Visitor management systems

Badge/access systems

Room reservation tools

Microsoft Outlook

Microsoft Teams

Zoom

Slack

Job description

Join Hamilton Lane, a global leader in private markets, as we scale to meet the demands of our growing client base. Here, you’ll work with ambitious, high‑performing teams built on integrity, candor and collaboration, backed by our market‑leading data and technology. We invest heavily in our people and our partners, giving you the platform to enrich lives, safeguard futures and grow your career.

What We Do

As one of the largest private markets investment firms globally, we provide innovative solutions to institutional and private wealth investors around the world, specializing in flexibility and full‑spectr access. We currently employ approximately 800 professionals operating in offices throughout North America, Europe, Asia Pacific and the Middle East, and have $1.0 trillion in assets under management and supervision, composed of $146.1 billion in discretionary assets and $871.5 billion in non‑discretionary assets, as of December 31, 2025.

We are seeking a polished, service-oriented Senior Receptionist / Concierge to lead the daily front‑of‑house experience at the corporate headquarters. As the first point of contact for clients, visitors, executives, and employees, this individual will deliver a welcoming, professional, and highly organized reception experience while maintaining front desk standards, supporting meeting and visitor operations, and partnering closely with Facilities, Security, Meeting Services, Executive Assistants, IT, and building management.

Responsibilities

Provide professional, high‑touch reception and concierge‑level service five days per week, serving as the first point of contact for clients, visitors, executives, employees, and vendors. Welcome guests, verify arrivals, notify hosts, coordinate visitor access, and maintain a polished and secure front desk experience in accordance with firm and building procedures. Manage visitor badges, access processes, and visitor records with accuracy, discretion, and attention to confidentiality. Maintain a client‑ready front‑of‑house environment, including reception, lobby, conference rooms, café/bar areas, guest restrooms, elevator lobbies, and seating areas. Conduct daily opening, closing, and readiness checks to ensure client‑facing spaces are organized, clean, stocked, and professionally presented. Partner with Meeting Services to monitor room reservations, assist with conference room assignments, support room turnover, and help ensure efficient space utilization. Support client meetings, executive and board meetings, and firm events by confirming visitor arrival details, room readiness, catering coordination, signage, and audio/visual support needs. Coordinate with Facilities, Security, IT, Executive Assistants, building management, catering, janitorial, mail/package services, and other vendors to resolve issues and support daily headquarters operations. Promptly process delivered packages, route items to designated areas, and notify recipients upon arrival. Provide basic support to employees and clients with conference room technology and virtual meeting platforms, escalating to IT or submitting tickets through designated service channels when needed. Assist with emergency procedures, incident escalation, evacuation support, and communication with Facilities, Security, and building management as appropriate. Perform administrative support tasks, including data entry, document retention, visitor reporting, compliance, project task follow‑up, and other duties assigned by manager.

Qualifications

Prior experience in corporate reception, hospitality, concierge, facilities support, administrative services, or a similar client‑facing role required. Experience in financial services, professional services, law firm, private equity, asset management, or another high‑touch corporate environment preferred. Demonstrated ability to provide polished, professional service to senior leaders, clients, board members, investors, and other VIP visitors. Strong interpersonal skills, sound judgment, discretion, confidentiality, and professionalism. Highly organized and detail‑oriented, with the ability to prioritize competing responsibilities in a fast‑paced headquarters environment. Positive, proactive, and service‑oriented approach with a strong record of punctuality, dependability, and follow‑through. Strong verbal and written communication skills, including the ability to communicate clearly with employees, visitors, vendors, and leadership. Comfortable using workplace technology, including visitor management systems, badge/access systems, room reservation tools, Microsoft Outlook, Microsoft Teams, Zoom, Slack, and related service or ticketing platforms. Ability to remain onsite five days per week and provide consistent front desk coverage during business hours. Ability to move throughout the office to support reception, meeting rooms, client‑facing spaces, package handling, supply checks, and general front‑of‑house readiness.

Benefits

• Enhancing Your Physical and Emotional Health Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.
• Developing Your Career Tuition and certification reimbursement programs are available, along with continual education and development trainings for you to grow with Hamilton Lane.
• Supporting Your Family & Community For our communities, Hamilton Lane provides paid time off to volunteer and compensates for referring qualified candidates that join our team.
• For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents.
• Safeguarding Your Financial Wellbeing Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.

Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law.

If you need a reasonable accommodation to complete your application, please contact Human Resources at [e-mail].

As an employer who participates in the federal E‑Verify program, Hamilton Lane will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each employee’s Form I‑9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, the Company is required to provide you written instructions and an opportunity to contact SSA and/or DHS, so that you can resolve any discrepancies directly with the federal agency.