Senior Front Desk Concierge & Client Experience Lead

RR Donnelley (RRD); New York (NY); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer discounts

Job summary

RR Donnelley (RRD) in New York is seeking a professional Receptionist/Administrative Assistant to manage front desk operations, greet visitors, answer phones on a multi-line system, and coordinate with staff across departments. You will handle confidential documents with discretion and support team workflows with MS Office tools.

The role requires solid customer service skills, the ability to work in a fast-paced environment, and a polished verbal and written communication style.

Qualifications

• High school diploma or equivalent required; higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently

Responsibilities

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Reception experience

Customer service

Phone etiquette

Verbal and written communication

Organizational skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

MS Office

Email/messaging systems

Job description

RR Donnelley (RRD) in New York is seeking a professional Receptionist/Administrative Assistant to manage front desk operations, greet visitors, answer phones on a multi-line system, and coordinate with staff across departments. You will handle confidential documents with discretion and support team workflows with MS Office tools.

The role requires solid customer service skills, the ability to work in a fast-paced environment, and a polished verbal and written communication style.