Senior Front Desk & Client Experience Lead

RR Donnelley & Sons; Chicago (IL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

RR Donnelley & Sons is seeking a Senior Receptionist to manage the reception desk, greet visitors, and provide administrative support. You will answer multi-line calls, welcome clients with warmth, and coordinate visitor logistics with professionalism.

Ideal candidates have a high school diploma, 3 years' experience in corporate environments, and strong MS Office skills for daily tasks and records. This role emphasizes front-of-house excellence and reliable, timely communications.

Qualifications

• Highschool diploma or equivalent required.
• 3 years' experience preferably in a legal, banking or large corporate environment.
• Reception, switchboard or administrative assistant experience preferred.
• Proven customer service skills to create and enhance relationships.

Responsibilities

• Perform work in reception according to established procedures.
• Answer and transfer incoming calls on a multi-line phone system in a professional manner.
• Welcome clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor arrival and answer questions.
• Guide clients and visitors with appropriate instructions and hospitality for their needs.
• Provide high level, front of house services to clients and visitors.
• Utilize logs or tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work assignments.
• Communicate with peers, supervisor or client on job or deadline issues.
• Help foster proactive service enhancements and client relationship building.

Skills

Customer service

Phone etiquette

MS Office

Front desk

Visitor management

Education

Highschool diploma or equivalent

Higher education preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

RR Donnelley & Sons is seeking a Senior Receptionist to manage the reception desk, greet visitors, and provide administrative support. You will answer multi-line calls, welcome clients with warmth, and coordinate visitor logistics with professionalism.

Ideal candidates have a high school diploma, 3 years' experience in corporate environments, and strong MS Office skills for daily tasks and records. This role emphasizes front-of-house excellence and reliable, timely communications.