Senior Freight Operations Leader for High-Volume Service Center

Astyra Corporation; Morrison Heights (NY); On-site; USD 132,000 - 182,000; Full time

Job summary

Astyra Corporation in the United States is seeking a Senior Manager, Service Center to lead a large, high-volume freight operation and drive performance across service, productivity, safety, workforce management, and customer satisfaction.

You will oversee a service center with 90+ drivers, develop leaders, manage labor and resources, and partner with Sales and HR to deliver consistent, high-quality service and measurable improvements.

Qualifications

• Senior leadership experience in freight/transportation with large frontline teams.
• Proven ability to translate operational data into measurable improvements.
• Bachelor's degree or international equivalent preferred.

Responsibilities

• Lead day-to-day service center operations with a workforce of 90+ drivers and multiple levels of leadership.
• Oversee managers and supervisors; set expectations for service, productivity, safety, and performance.
• Review performance plans; allocate drivers, routes, and workforce effectively.
• Analyze planned vs. actual performance; identify trends and root causes for improvement.
• Drive service metrics: on-time delivery, pickups, claims reduction, productivity, customer retention.
• Maintain visibility into dock and freight operations to ensure procedures are followed.
• Partner with Labor and HR on hiring, performance, workforce planning, promotions, and relations.
• Lead and develop managers through coaching, training, and career development.
• Build strong customer relationships; address issues and identify at-risk accounts.
• Collaborate with Sales to understand requirements and opportunities to grow business.
• Manage resources to balance service, labor, productivity, and cost.

Skills

Leadership

Operations management

Freight industry knowledge

People development

Strategic planning

Education

Bachelor's degree or international equivalent

Tools

Microsoft Office

Operational reporting tools

Job description

Astyra Corporation in the United States is seeking a Senior Manager, Service Center to lead a large, high-volume freight operation and drive performance across service, productivity, safety, workforce management, and customer satisfaction.

You will oversee a service center with 90+ drivers, develop leaders, manage labor and resources, and partner with Sales and HR to deliver consistent, high-quality service and measurable improvements.