Senior Freight Brokerage Operations Manager

Blue Signal Search; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

High-impact role with visibility

Job summary

Blue Signal Search is seeking an experienced transportation leader to modernize and scale a domestic freight brokerage operation. The Freight Brokerage Operations Manager will influence team development, technology adoption, and customer experience across FTL, LTL, and cross-border moves.

You will lead daily brokerage activities, coach staff, drive TMS utilization, and partner with commercial, compliance, and operations to resolve challenges while ensuring safety and regulatory compliance.

Qualifications

• At least 7 years of experience in domestic freight brokerage or related logistics.
• At least 3 years of experience leading transportation professionals.
• Hands-on knowledge of FTL, LTL, and cross-border freight movements.
• Strong knowledge of DOT and FMCSA regulations.
• Experience with transportation technologies and systems.

Responsibilities

• Lead daily domestic brokerage activity including pricing and load execution.
• Coach and develop transportation team members with clear expectations.
• Drive TMS utilization and data accuracy while identifying automation opportunities.
• Support carrier sourcing, pricing, capacity planning, and safety reviews.
• Collaborate with commercial, compliance, and operations stakeholders to solve challenges.
• Apply regulatory requirements to brokerage practices and documentation.
• Use KPIs to improve routing, cost, service quality and efficiency.
• Serve as escalation point for disruptions and time-sensitive issues.

Skills

Domestic freight brokerage

Team leadership

FTL/LTL/cross-border knowledge

DOT/FMCSA regulations

TMS platforms

Data-driven leadership

KPIs & performance metrics

Customer service focus

Tools

TMS platforms

Job description

Blue Signal Search is seeking an experienced transportation leader to modernize and scale a domestic freight brokerage operation. The Freight Brokerage Operations Manager will influence team development, technology adoption, and customer experience across FTL, LTL, and cross-border moves.

You will lead daily brokerage activities, coach staff, drive TMS utilization, and partner with commercial, compliance, and operations to resolve challenges while ensuring safety and regulatory compliance.