Senior Freight Account Manager

Circle Logistics, Inc; Richmond (VA); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commission

Performance-based incentive structure

Ownership of accounts

Job summary

Circle Logistics, Inc. in Richmond, VA is seeking an Experienced Freight Account Manager to own shipments from quote to delivery in a cradle-to-grave role within a hybrid work model. You will manage customer relationships, negotiate rates, and coordinate with carriers to ensure on-time performance.

The position emphasizes ownership, metrics-driven growth, and a path to advancement in a financially stable, growth-focused organization.

Qualifications

• Cradle-to-grave freight management from quote to delivery.
• Ownership of shipments and customer relationships.
• Strong negotiation and rate-building skills.

Responsibilities

• Own shipments from quoting through delivery and updates.
• Negotiate rates with shippers and carriers.
• Dispatch and track active shipments to ensure on-time delivery.
• Maintain accurate shipment data in the TMS.
• Build and grow relationships with customers and carriers.
• Identify opportunities to increase shipment volume and profitability.

Skills

Cradle-to-Grave Freight

Account Management

Customer Relationships

Negotiation

Freight Quoting

Issue Resolution

TMS

Tools

TMS

Job description

Official Title: Experienced Freight Account Manager – Richmond, VA (Hybrid)

Cradle-to-Grave Freight | Base + Uncapped Commission | Strong Growth Potentia

l
If you have experience managing freight from the initial quote through final delivery and want your income to reflect your performance, this opportunity is worth a loo

k.
We’re hiring an experienced Freight Account Manager in Richmond, VA for a high-growth, financially stable organization that has never had an unprofitable month: strong leadership, a proven model, and real opportunity for advanceme

nt.
What This Rol

• e Is:
  This is a true cradle-to-grave freight account management position. You own the shipment and the customer relationship from beginning t
• o end.Manage freight from quoting and booking through pickup and final del
• ivery.Communicate directly with customers regarding pricing, capacity, shipment updates, delays, and service con
• cerns.Negotiate rates with shippers and car
• riers.Source and secure qualified carrier cap
• acity.Book, dispatch, and track active ship
• ments.Resolve missed appointments, service failures, capacity issues, and other freight-related pro
• blems.Maintain accurate shipment information within th
• e TMS.Build and maintain strong customer and carrier relation
• ships.Retain and grow existing acc
• ounts.Identify opportunities to increase shipment volume, expand lanes, and improve account profitab

ility.
This is not a position where freight is handed off after the sale. You remain involved throughout the entire shipment and are responsible for delivering a strong customer experience from beginning

• nsation:
  Competitive bas
• e salary.Uncapped commission or performance-based incentive s
• tructure.Significant earning potential for high pe

rformers.
Your income will reflect the performance, retention, and growth of the accounts y

ou manage.
Why This Opportunity

• Stands Out:
  Company has never had a l
• osing month.Clear path for advancement and leader
• ship growth.Strong leadership and a proven oper
• its package.Performance-driven culture that rewards
• production.Opportunity to take ownership of customer relationships and freigh

t execution.
Who

• Thrives Here:
  Experienced freight brokerage and 3PL
• professionals.Individuals with cradle-to-grave freig
• ht experience.Account managers who enjoy taking ownership of shipments and customer
• relationships.Professionals who can manage customers, carriers, and multiple shipments at
• the same time.People who communicate proactively and solve problems before
• they escape.Individuals who understand the urgency and unpredictability of the fre
• ight industry.Those who are motivated by account growth, profitability, customer retention, and performance-b