Account Manager

The Monson Group; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A logistics company based in Birmingham is seeking an experienced Account Manager to handle full cradle-to-grave freight brokerage. In this role, you will manage shipments from pickup to delivery, develop new customer accounts, and maintain strong relationships with existing clients. Ideal candidates will have over a year of experience in freight brokerage, excellent negotiation and communication skills, and a proven track record in business development. If you're ready to thrive in a fast-paced environment, this position could be for you.

Qualifications

• Minimum 1+ year experience in freight brokerage or logistics.
• Proven ability to bring on new business.
• Experience using TMS systems.

Responsibilities

• Quote, book, and manage shipments from pickup through delivery.
• Prospect and onboard new customer accounts.
• Own customer relationships end to end.

Skills

Strong communication skills

Negotiation skills

Ability to thrive in a fast-paced environment

Entrepreneurial mindset

Tools

TMS systems

Job description

Account Manager (Cradle-To-Grave Freight Broker)

Role Overview

The Account Manager role functions as a full cradle to grave freight broker position. This role owns freight execution from pickup through delivery while actively prospecting, closing, and growing new customer accounts.

This is not a service only role. Account Managers are responsible for quoting, booking, carrier negotiation, and load management while building their own book of business in a fast-paced brokerage environment. As your book reaches scale, you will be eligible for dedicated support teams (Track & Trace, Carrier Sales, CSR, etc.), allowing increased focus on revenue growth and account strategy.

Key Responsibilities

Cradle to Grave Freight Execution

• Quote, book, and manage shipments from pickup through delivery
• Source and negotiate with carriers to balance service and margin
• Track freight and communicate proactively with customers
• Maintain full ownership of loads until accounts reach scale

New Business Development

• Prospect, and onboard new customer accounts
• Build and manage a self-generated sales pipeline
• Drive revenue growth through new customer acquisition and expansion

Account Ownership and Strategy

• Own customer relationships end to end
• Set pricing strategies and negotiate rates
• Identify opportunities to expand lanes, modes, and volume

Market and Process Management

• Maintain accurate activity and shipment records
• Monitor market conditions and pricing trends
• Utilize TMS and internal systems effectively

Qualifications

• Minimum 1+ year experience in freight brokerage or logistics
• Proven ability to bring on new business
• Experience using TMS systems
• Strong communication and negotiation skills
• Ability to thrive in a fast-paced environment
• Entrepreneurial, performance-driven mindset