Senior Fraud Operations Leader

Ramp; New York (NY); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Fraud Operations Manager to build and lead a team of Fraud Operations Specialists, overseeing detection, investigations, and funds recovery. You will balance people management, process design, and data-driven policy development across Ramp’s products.

You’ll partner with Product, Engineering, and Data Science to create best-in-class risk tooling, while aligning with risk strategy teams to evolve policies and procedures.

Qualifications

• Minimum 8 years of experience in risk management including account takeovers.
• Minimum 2 years of experience building and managing teams.
• Strong background in process development and improvement.

Responsibilities

• Manage and continue building a team of Fraud Operations Specialists who review alerts and investigations.
• Develop understanding of Ramp’s risk policies across all products.
• Partner with Product, Engineering and Data Science to build risk tooling.
• Collaborate with risk strategy teams to refine policies and procedures.
• Use data to prioritize solutions and improve efficiency.
• Research emerging fraud trends and adapt decisioning systems.
• Coordinate incidents with on-call duties and handle escalations.
• Work with Customer Support to educate on fraud prevention and social engineering.

Skills

Risk management

Team leadership

Data analysis

Communication

Investigative thinking

AI experience

Tools

Zendesk

Retool

Job description

Ramp is seeking a Fraud Operations Manager to build and lead a team of Fraud Operations Specialists, overseeing detection, investigations, and funds recovery. You will balance people management, process design, and data-driven policy development across Ramp’s products.

You’ll partner with Product, Engineering, and Data Science to create best-in-class risk tooling, while aligning with risk strategy teams to evolve policies and procedures.