Fraud Risk & Investigations Specialist

Ramp Corp.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

Relocation coverage to NYC or SF

In-office perks: lunch, snacks, drinks

Job summary

Ramp's Fraud Operations team is seeking a detail-oriented analyst to safeguard Ramp and its customers from fraud. You will analyze new account applications and monitor monetary and non-monetary activity to identify risks, using data sources and tools to develop clear courses of action.

Strong communication and cross-functional collaboration are essential as you interact with customers, financial institutions, and law enforcement.

Qualifications

• Minimum 2 years of fraud prevention or investigations experience.
• Experience with consumer/corporate/small business cards, payments, invoices, lending, or related industries.
• Excellent collaboration, written and verbal communication skills.

Responsibilities

• Analyze new account applications to detect potential fraud patterns, including identity theft and synthetic identities.
• Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior.
• Thoroughly investigate alerts of first-party and third-party fraud, providing documentation of findings.
• Investigate and facilitate customer card disputes, ensuring cases are resolved accurately and within network timelines.
• Use AI tools and automation to streamline investigations and improve processes.
• Collaborate with internal teams (Credit Risk, Compliance, Customer Support) to resolve fraud issues.
• Communicate with customers to verify activity, resolve disputes, and gather documentation.
• Liaise with external stakeholders (financial institutions, law enforcement) to support investigations.
• Stay updated on emerging fraud trends, industry best practices, and regulatory requirements.
• Perform root cause analyses and work with strategy/engineering to improve controls.
• Document procedures and identify opportunities for operational improvements.

Skills

Fraud detection

Fraud investigations

Communication skills

Job description

Ramp's Fraud Operations team is seeking a detail-oriented analyst to safeguard Ramp and its customers from fraud. You will analyze new account applications and monitor monetary and non-monetary activity to identify risks, using data sources and tools to develop clear courses of action.

Strong communication and cross-functional collaboration are essential as you interact with customers, financial institutions, and law enforcement.