Fraud Operations Leader — Build Risk Tooling & Teams

Ramp; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Ramp is seeking a Fraud Operations Manager to lead a team of Fraud Operations Specialists responsible for the efficient execution of fraud detection and prevention strategies across Ramp's products. This role balances people management, process engineering, strategic planning, and data-driven decision making.

You will collaborate with Product, Engineering and Data Science to develop tools that improve risk coverage, respond to incidents, and support customers while maintaining strong risk

Qualifications

• Minimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud.
• Minimum 2 years of experience building and managing teams.
• Strong background in process development and improvement.
• Investigative and critical thinking skills.
• Excellent written and communication skills.

Responsibilities

• Manage and continue building a team of Fraud Operations Specialists who manage review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA)
• Develop a deep understanding of Ramp's risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products
• Partner with Product, Engineering and Data Science teams to build best in class risk tooling to increase operational efficiency
• Partner with risk strategy teams to create a closed loop process to enhance policies and procedures
• Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency
• Research emerging fraud trends to innovate on Ramp's decisioning systems and policies
• Help coordinate and respond to incidents through on-call duties as needed - in addition to customer escalations or sensitive case handling
• Partner with Customer Support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers

Skills

Risk management

Team leadership

Data analytics

Process improvement

Investigative thinking

Written communication

Job description

Ramp is seeking a Fraud Operations Manager to lead a team of Fraud Operations Specialists responsible for the efficient execution of fraud detection and prevention strategies across Ramp's products. This role balances people management, process engineering, strategic planning, and data-driven decision making.

You will collaborate with Product, Engineering and Data Science to develop tools that improve risk coverage, respond to incidents, and support customers while maintaining strong risk