Fraud Operations Lead | Risk & Detection

Ramp Corp.; New York (NY); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Fraud Operations Manager to lead a team of Fraud Operations Specialists, optimizing detection and prevention strategies across Ramp’s products. You will balance people management with process engineering, prioritizing development and collaborating with cross-functional teams to implement policies and tooling.

You will harness data and analytics to drive improvements, respond to incidents, and educate customers with best practices for fraud prevention.

Qualifications

• Minimum 8 years in risk management including account takeovers and fraud in payments.
• Minimum 2 years building and managing teams.
• Strong process development and improvement background.
• Investigative and critical thinking abilities.
• Excellent written and verbal communication skills.
• Experience integrating AI into daily work.
• Experience in cards, payments, invoices, lending, or related industries.

Responsibilities

• Manage and build a team of Fraud Operations Specialists handling alerts, investigations, and funds recovery to meet SLAs.
• Understand Ramp’s risk policies across products and transactions.
• Partner with Product, Engineering and Data Science to build risk tooling.
• Collaborate with risk strategy to enhance policies and procedures.
• Use data analytics to prioritize solutions for efficiency.
• Research fraud trends to improve decisioning systems and policies.
• Coordinate incidents with on-call duties and handle escalations.
• Work with Customer Support to educate on fraud prevention and social engineering.

Skills

Fraud risk management

Team building

Process development

Investigative thinking

Communication skills

AI in workflows

Payments & fraud domains

Tools

Zendesk

Retool

Job description

Ramp is seeking a Fraud Operations Manager to lead a team of Fraud Operations Specialists, optimizing detection and prevention strategies across Ramp’s products. You will balance people management with process engineering, prioritizing development and collaborating with cross-functional teams to implement policies and tooling.

You will harness data and analytics to drive improvements, respond to incidents, and educate customers with best practices for fraud prevention.