Senior Floor Lead — Customer Experience & Team Growth

Knix; New Jersey; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive Pay

Product Discount

Health benefits

Parental Leave Top-Up

Inclusive culture

Career advancement

Job summary

Knix is hiring a Key Lead in Canada to guide on-floor customer experiences and ensure an inclusive, high‑performing environment. You will coach Sales Associates, lead by example in fittings rooms, and push for strong results through real-time data and KPIs.

You bring 2+ years in apparel retail, proven leadership, and a passion for Knix. This role supports a dynamic team in a fast-paced setting with a focus on growth and exceptional service.

Qualifications

• 2+ years of experience in an apparel or lifestyle retail brand environment.
• Proven experience in a lead or senior role.
• Comfortable leading in real time and coaching teammates to meet targets.

Responsibilities

• Lead and coach Sales Associates on the floor and in fitting rooms.
• Drive sales through KPIs and real-time coaching during peak hours.
• Create an inclusive, high-energy customer experience that reflects the Knix brand.

Skills

Leadership

Coaching

KPIs

Customer experience

Real-time decisions

Team motivation

Job description

Knix is hiring a Key Lead in Canada to guide on-floor customer experiences and ensure an inclusive, high‑performing environment. You will coach Sales Associates, lead by example in fittings rooms, and push for strong results through real-time data and KPIs.

You bring 2+ years in apparel retail, proven leadership, and a passion for Knix. This role supports a dynamic team in a fast-paced setting with a focus on growth and exceptional service.