Retail Sales Lead & Customer Experience Coach

Knitwell Group; Bristol (VA); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through philanthropic

Job summary

The Knitwell Group is seeking a Sales Lead for our Bristol store to model excellent customer experiences and guide associates. You’ll collaborate with the Store Manager to become a store expert and step in as manager when needed.

You’ll drive brand standards, coach the team, and ensure a welcoming, inclusive environment. Flexible evenings, weekends, and holidays are required; prior retail or leadership experience is preferred.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

Coaching

Flexible schedule

Initiative

Organization & prioritization

Tools

Point-of-sale system

Job description

The Knitwell Group is seeking a Sales Lead for our Bristol store to model excellent customer experiences and guide associates. You’ll collaborate with the Store Manager to become a store expert and step in as manager when needed.

You’ll drive brand standards, coach the team, and ensure a welcoming, inclusive environment. Flexible evenings, weekends, and holidays are required; prior retail or leadership experience is preferred.