Retail Floor Lead & Customer Experience Coach

Uniform Gear Inc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Employee discount

Paid time off

Job summary

Uniform Gear Inc. is seeking an enthusiastic Sales/Floor lead to deliver exceptional customer service and build strong customer relationships. You will oversee order flow from fitting to fulfillment and help with custom orders in a busy on-site store.

The role requires 2 years in retail clothing sales, leadership experience, and strong English communication. It offers paid time off, 401K matching, and paid holidays with a Monday-Saturday 9am-5pm shift.

Qualifications

• Min. high school diploma, GED, or equivalent education.
• 2 years of retail clothing sales/sales lead position.
• Experience directing staff.
• Work-related references.
• Excellent organizational, time management, prioritization, and multitasking skills.
• Experience with interviewing, hiring, and evaluating candidates, and assessing employee performance.
• Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers.
• Able to give clear directions and set expectations for staff.
• Demonstrated ability to lead by example.
• Must work on-site.
• Must be able to stand for multiple hours at a time.
• Climbing small ladder, bending, reaching, squatting.
• Must be able to read and comprehend written/verbal orders.
• Must be able to communicate efficiently in English.
• Must be capable of only taking one meal period per day.
• Must be able to work between the hours of 9am-5pm Monday-Saturday.
• Light lifting of boxes.

Responsibilities

• Drive customer service excellence to every aspect of the store, including store appearance and selling procedures.
• Support an environment of teamwork and trust.
• Directs sales team.
• Manage retail inventory.
• Help retail and commercial customers.
• Fix minor computer/printer issues.
• Handle retail customer issues, questions, and concerns.
• Execute inventory counting.
• Answer Phones.
• Communicate heavily with General/Assistant Manager.
• Assist customers with custom orders.
• Assist Commercial Sales with uniform measuring, data entry and pick-ups.
• Monitor stock and inventory, and perform quality assurance of merchandise.

Skills

Critical Thinking

Time Management

Excellent computer and communication

Service Orientation

Social Perceptiveness

Judgment and Decision Making

Organization

Education

High school diploma or GED

English language proficiency

Job description

Uniform Gear Inc. is seeking an enthusiastic Sales/Floor lead to deliver exceptional customer service and build strong customer relationships. You will oversee order flow from fitting to fulfillment and help with custom orders in a busy on-site store.

The role requires 2 years in retail clothing sales, leadership experience, and strong English communication. It offers paid time off, 401K matching, and paid holidays with a Monday-Saturday 9am-5pm shift.