Senior Flight Planning Implementation Lead - Remote

Jeppesen ForeFlight, Inc.; United States; Remote; USD 122,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Open PTO

401(k) with match

Paternal leave (12 weeks)

Flight training rewards

Job summary

Jeppesen ForeFlight, Inc. is seeking aSr Implementation Specialist II- Flight Planning to lead end-to-end migrations from legacy flight-planning platforms to our next-generation system.

This role involves configuring environments, coordinating testing, and guiding customers from onboarding through go-live and ongoing support while managing multiple concurrent implementations for airline and aviation customers.

Qualifications

• 3+ years in flight-planning/dispatch software implementation or related customer-facing technical role.
• Hands-on experience configuring software applications.
• Experience diagnosing flight-plan output issues and troubleshooting data from flight-planning vendors.
• Willingness to learn and apply AI-powered tools to accelerate implementation work.

Responsibilities

• Own migrations from legacy flight-planning platforms to the next-generation Jeppesen ForeFlight system across service tiers; manage implementations through go-live and handoff to support.
• Migrate configuration data and operational parameters from legacy/third-party systems; define minimum output/reporting requirements.
• Configure customer environments, including direct-connect integrations with third-party IT systems.
• Coordinate cross-platform migration cases and partner with internal support teams.
• Support migrations between related tracking and fleet-management products.
• Triage issues to determine whether defects require development, configuration changes, or third-party fixes.
• Lead each implementation from kickoff through go-live as primary owner.
• Coordinate test-and-evaluation to production transitions with customers.
• Leverage AI tools to speed up configuration, documentation, and troubleshooting.
• Travel to customer sites as needed.

Skills

Flight planning

Customer onboarding

Technical troubleshooting

AI tools usage

Cross-functional communication

Tools

Direct-connect integrations

Job description

Jeppesen ForeFlight, Inc. is seeking aSr Implementation Specialist II- Flight Planning to lead end-to-end migrations from legacy flight-planning platforms to our next-generation system.

This role involves configuring environments, coordinating testing, and guiding customers from onboarding through go-live and ongoing support while managing multiple concurrent implementations for airline and aviation customers.