Sr Implementation Specialist II- Flight Planning

Jeppesen ForeFlight, Inc.; United States; Remote; USD 122,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Open PTO

401(k) with match

Paternal leave (12 weeks)

Flight training rewards

Job summary

Jeppesen ForeFlight, Inc. is seeking aSr Implementation Specialist II- Flight Planning to lead end-to-end migrations from legacy flight-planning platforms to our next-generation system.

This role involves configuring environments, coordinating testing, and guiding customers from onboarding through go-live and ongoing support while managing multiple concurrent implementations for airline and aviation customers.

Qualifications

• 3+ years in flight-planning/dispatch software implementation or related customer-facing technical role.
• Hands-on experience configuring software applications.
• Experience diagnosing flight-plan output issues and troubleshooting data from flight-planning vendors.
• Willingness to learn and apply AI-powered tools to accelerate implementation work.

Responsibilities

• Own migrations from legacy flight-planning platforms to the next-generation Jeppesen ForeFlight system across service tiers; manage implementations through go-live and handoff to support.
• Migrate configuration data and operational parameters from legacy/third-party systems; define minimum output/reporting requirements.
• Configure customer environments, including direct-connect integrations with third-party IT systems.
• Coordinate cross-platform migration cases and partner with internal support teams.
• Support migrations between related tracking and fleet-management products.
• Triage issues to determine whether defects require development, configuration changes, or third-party fixes.
• Lead each implementation from kickoff through go-live as primary owner.
• Coordinate test-and-evaluation to production transitions with customers.
• Leverage AI tools to speed up configuration, documentation, and troubleshooting.
• Travel to customer sites as needed.

Skills

Flight planning

Customer onboarding

Technical troubleshooting

AI tools usage

Cross-functional communication

Tools

Direct-connect integrations

Job description

Sr Implementation Specialist II- Flight Planning

Job Category: Professional Services

Requisition Number: SRIMP002000

• Posted : October 28, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Remote

Description

Jeppesen ForeFlight is redefining the future of aviation technology, equipping pilots, operators, and decision-makers with the software tools to forge bold new digital paths that push past the expected. We stand with those who dream bigger, fly farther, and seek to explore the next frontier in the cockpit and operations center.
Jeppesen ForeFlight is seeking an Implementation Specialist reporting to the Senior Manager, Professional Services Implementation & Deployment, supporting our Flight Planning implementation and migration programs.
As an Implementation Specialist, you will own the end-to-end migration and onboarding of Commercial, Military, and Business/General Aviation customers moving from legacy flight-planning platforms onto our next-generation flight-planning system, as well as new customers implementing directly on the platform across all service tiers. You'll configure customer environments, coordinate testing and validation, and train customers to use our products confidently, guiding them from post- signature through go-live and into active operations, all while managing multiple concurrent implementation and migration projects.
A successful candidate is customer-focused and comfortable being the technical point of contact for an airline customer moving through a multi-stage migration or implementation, from onboarding through production go-live and handoff to support. You're equally comfortable configuring applications, walking a customer through it live, and keeping your own project status current. You either know the flight dispatch/flight-planning space already, or you're eager to learn it quickly.
Key Responsibilities
As part of the Implementation team, you will:

• Own customer migrations from legacy flight-planning platforms to the next-generation Jeppesen ForeFlight flight- planning system, and manage new customer implementations across all service tiers, from initial assessment through production go-live and handoff to ongoing support.
• Migrate applicable customer configuration data and operational parameters from legacy or third-party systems into the new platform, and define minimum output/reporting requirements together with the customer.
• Configure customer-specific environments, including direct-connect integrations with third-party IT systems such as scheduling systems, departure control systems, maintenance systems, EFB systems, and post-flight analysis systems.
• Coordinate cross-platform migration cases that overlap with an active implementation, partnering with other internal support teams on shared accounts.
• Support migrations between related tracking and fleet-management products for customers transitioning between them.
• Triage reported issue to determine whether it's a software defect requiring a Development fix and release, a configuration change, or a third-party integration issue.
• Serve as the sole owner and primary point of accountability for each implementation project from kickoff through go- live, independently managing timelines, milestones, risks, and deliverables without requiring day-to-day oversight.
• Coordinate test-and-evaluation to production transitions, including validation testing with customers.
• Use AI-powered tools to speed up configuration, documentation, and troubleshooting work, and help the broader team adopt them.
• Travel to customer sites on occasion, as needed.

Basic Qualifications

• 3+ years of relevant experience in flight-planning/dispatch software implementation, customer onboarding, or a related customer-facing technical role.
• Strong technical aptitude, comfortable learning and configuring flight-planning/dispatch software without a traditional software engineering background.
• Hands‑on experience configuring software applications.
• Experience diagnosing flight‑plan output issues and troubleshooting data authored by upstream flight‑planning vendors.
• Willingness to learn and apply AI‑powered tools to accelerate implementation work, such as triaging log files and diagnostic evidence and drafting first‑pass responses across multiple concurrent customer threads; prior hands‑on experience with AI tools is a plus.
• Excellent written and verbal communication skills, comfortable presenting to and training customers.
• Strong critical thinking and troubleshooting skills.
• Ability to manage multiple concurrent projects and prioritize independently.

Preferred Qualifications

• Experience in airline operations, flight dispatch, or aviation technology.
• Current or former pilot experience, or a dispatcher certificate/license from a regional governmental aviation authority, is a strong plus.
• Familiarity with software migrations.
• Experience with system integrations and network concepts.
• Ability to digitally track work for project efforts.
• Proven ability to coordinate internally to convey customer requirements.
• Comfort working across time zones with international customers.

Why Join Us

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services. We strive to provide our employees with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Paternal Leave
• Flight Training Rewards

Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $122,000-$150,000

Jeppesen ForeFlight - EOE including Disability/Vets | Pay Transparency | E-Verify Participant | Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.