Senior Fleet Telematics & Operations Specialist

Fleet Services by Cox Automotive; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Cox Fleet in Carmel, IN is seeking a Sr. Fleet Operations Support Specialist to manage telematics platforms, asset information, and driver services while delivering excellent customer support.

You will partner with telematics providers, drivers and Cox facilities to troubleshoot issues, train users, and ensure data integrity across programs. The role emphasizes accuracy, collaboration, and proactive process improvements.

Qualifications

• Requires HS diploma/GED or higher with related experience.
• Experience with telematics and fleet management preferred.
• Strong communication and customer service skills required.

Responsibilities

• Manage procurement, deactivation and warranty process for telematics devices.
• Collaborate with telematics vendors, drivers and maintenance facilities to ensure installation and function.
• Provide reporting to maximize value of corporate programs.
• Maintain user, driver and corporate hierarchy for programs.
• Support field teams during events and outages.
• Ensure billing accuracy and timely processing of payments.

Skills

Telematics

Vendor management

Data analysis

Reporting

Microsoft Excel

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

Telematics platforms

MS Office

Job description

Cox Fleet in Carmel, IN is seeking a Sr. Fleet Operations Support Specialist to manage telematics platforms, asset information, and driver services while delivering excellent customer support.

You will partner with telematics providers, drivers and Cox facilities to troubleshoot issues, train users, and ensure data integrity across programs. The role emphasizes accuracy, collaboration, and proactive process improvements.